24/7 Website Agent
Turn website visitors into booked patients.
Your website should book patients while the front desk sleeps. The Website Agent answers approved questions, captures new-patient enquiries, and books or routes them, in text or voice, around the clock.
What it does
- Answers approved, non-diagnostic questions instantly
- Captures and qualifies new-patient enquiries
- Books or routes requests to the right team
- Hands off to a person when policy or confidence requires it
It's midnight. Your website has a visitor, and no one home.
People research clinics after work. When the page can't answer, they don't wait for morning.
This is the gap the Website Agent closes. Below: the same night, answered.
11:38 PM
"Do you take my insurance?"
No answer → tab closed
12:04 AM
New patient tries to book
Dead form → gave up
12:32 AM
"How do I prepare for my visit?"
Found the answer on a competitor's site
6:50 AM
"Are you open Saturdays?"
Bounced before the front desk arrived
visitors gone by morning
0
See it work across every channel.
Four related workflows, one governed knowledge layer. Everything below uses synthetic data.
Text channel
A website visitor asks how to prepare for an appointment.
Answers approved, non-diagnostic questions and routes the request.
- VisitorHow should I prepare for my first visit?
- AssistantFor a first visit, bring a photo ID, your insurance card, and a list of current medications. Please arrive 15 minutes early to complete intake.
- AssistantWould you like me to start an intake form or connect you with the front desk?
- VisitorStart the intake form.
- Intake started · routed to scheduling. No diagnosis or medical advice provided.
No microphone access is requested on load · no audio autoplays · phone numbers shown are illustrative only.
Three steps, people in control.
- 1
Ask
A visitor asks a question or requests an appointment on your site, by text or voice.
- 2
Answer or route
The agent responds from your approved knowledge, books, or routes the request to the right team.
- 3
Escalate & log
Anything sensitive or low-confidence goes to a person, and every exchange is logged for review.
Where it shines. Where it doesn't.
We'd rather tell you now than after a pilot. Everything in the second column goes to your team on purpose, not because something failed.
Great fit for
- Routine questions: hours, prep, insurance, directions
- Capturing new-patient enquiries after hours
- Booking or routing without making a visitor wait
Not the tool for
- Diagnosing symptoms or giving medical advice: it refuses and routes to a person
- Sensitive conversations that deserve a human from the first word
- Questions outside your approved knowledge: it says so instead of guessing
When a request lands here, the 24/7 Website Agent hands off to a person with full context. It never bluffs its way through.
Q3 2026 intake is open
Start with an AI readiness audit.
Map the workflows, data, risks, and opportunities that will determine where AI can create value safely.
Deliberately few clients at a time. We onboard a few clinics per quarter. Once this quarter's roster fills, new engagements start the following quarter. Every engagement gets senior, hands-on attention because we never run more than a handful at once. If we're at capacity, we'll say so and give you a real start date.
This is a marketing form, not a patient channel. Please don't share patient information. We'll scope security and data handling during the audit.