Scheduling & Recall Agent
Fill the calendar. Cut the no-shows.
Empty slots and no-shows quietly drain revenue. The Scheduling & Recall Agent confirms, reschedules, and reactivates patients across text and voice, so your calendar stays full.
What it does
- Confirmations and reminders that reduce no-shows
- Rescheduling without the phone tag
- Recall and reactivation for lapsed patients
- Structured hand-back into your scheduling workflow
AI reminders are reported to reduce no-shows by 20 to 40%.Figures are published industry benchmarks, not MediReady results.
Every empty slot on this calendar was already paid for.
No-shows and quiet cancellations don't announce themselves. They just leave gaps.
This is the gap the Scheduling & Recall Agent closes. Below: watch a slot get rescued.
Tue 9:00 AM
Confirmed three weeks ago
No-show → slot wasted
Wed 2:30 PM
Cancelled by voicemail
Heard too late → never refilled
Thu 11:15 AM
"I'll call back to rebook"
Never did
Recall list
40 lapsed patients
Nobody has time to call them
slots lost this week
0
Fewer empty slots, no phone tag.
A reminder becomes a reschedule over text, and the freed slot goes back to the waitlist. Synthetic data.
Scheduling channel
A reminder goes out, and the patient reschedules by text.
Confirms, reschedules, and hands the change back to your scheduling workflow.
- Automated reminder · 2 days before the visit.
- AssistantHi Jordan, a reminder of your appointment with Dr. Lee on Tue Aug 5, 2:30 PM. Reply C to confirm or R to reschedule.
- VisitorR
- AssistantNo problem. The next openings are Wed Aug 6 at 9:00 AM, Thu Aug 7 at 3:15 PM, or Fri Aug 8 at 11:00 AM. Reply with your choice.
- VisitorThursday 3:15 works.
- Rescheduled to Thu Aug 7, 3:15 PM · the earlier slot is released to the waitlist. Assistant identifies as an automated line.
Three steps, people in control.
- 1
Remind & confirm
Automated confirmations and reminders cut no-shows before they happen.
- 2
Reschedule
Patients move appointments in a few taps, with no phone tag.
- 3
Reactivate
Lapsed patients are recalled and rebooked, then handed back into your workflow.
Where it shines. Where it doesn't.
We'd rather tell you now than after a pilot. Everything in the second column goes to your team on purpose, not because something failed.
Great fit for
- Confirmations and reminders at a volume no front desk can match
- Same-day rescheduling without phone tag
- Working the recall list nobody has time to call
Not the tool for
- Complex multi-provider coordination that needs human judgment
- Patients who prefer a phone conversation: they get one, with your staff
- Overriding your scheduling rules: it works inside them
When a request lands here, the Scheduling & Recall Agent hands off to a person with full context. It never bluffs its way through.
Q3 2026 intake is open
Start with an AI readiness audit.
Map the workflows, data, risks, and opportunities that will determine where AI can create value safely.
Deliberately few clients at a time. We onboard a few clinics per quarter. Once this quarter's roster fills, new engagements start the following quarter. Every engagement gets senior, hands-on attention because we never run more than a handful at once. If we're at capacity, we'll say so and give you a real start date.
This is a marketing form, not a patient channel. Please don't share patient information. We'll scope security and data handling during the audit.